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Good to know: WhatsApp messages are built and being switched on with the first stores that connect a WhatsApp Business account.
Before you start
- A WhatsApp Business account on Meta’s Cloud API, and message templates approved by Meta (this usually takes a day or two).
- 1
Connect your number
On Connect, fill the Phone number ID, Business account ID and the number customers will see, then the Access token and App secret, and press Save token. Copy the callback address and verify token into Meta’s dashboard.
- 2
Choose which messages to send
Tick the messages you want — order placed, packed, shipped, delivered, delivery failed, the cash-on-delivery check and the basket reminder — press Save and switch sending on.
- 3
Set up each message
On Messages, press Set up on each: the template name you registered with Meta, its language and the wording exactly as approved. Then Save this message.
- 4
Check what was sent
Message log shows every message and, if one was skipped, why. Stop takes a number off the list.
Stuck on a step?
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