In plain words
- Write to info@zymofar.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- A problem with an order from a store? Contact that store first — it is the seller.
This summary helps you read the text below; it is not part of it.
1. Company details
- Zymofar Dynamic Products Private Limited (brand: CloudMart24)
- Registered office: C-55, KSSIDC Industrial Estate, Veerasandra Industrial Area, Hosur Road, Electronic City Phase 2, Bengaluru 560100, Karnataka, India
- CIN: U72900KA2022PTC165118 · GSTIN: 29AACCZ0391E1Z9
- Email: info@zymofar.com
- Phone: +91 70903 35533
2. Grievance Officer
As required by the Information Technology Act, 2000 and the rules under it, and the Digital Personal Data Protection Act, 2023:
- Name: Gokul Das
- Email: info@zymofar.com
- Phone: +91 70903 35533
- Address: C-55, KSSIDC Industrial Estate, Veerasandra Industrial Area, Hosur Road, Electronic City Phase 2, Bengaluru 560100, Karnataka, India
3. How complaints are handled
- Write to the Grievance Officer with your name, contact details, the store or account concerned, and what happened.
- We acknowledge your complaint within 24 hours and aim to resolve it within 15 days.
- Requests to remove unlawful content are handled within the time limits set by the IT Rules, 2021.
4. Complaints about a store
Each store on CloudMart24 is run by its own business, which is the seller and must show its own contact and grievance details. For an order, delivery, refund or product, contact that store first. If a store breaks our Acceptable Use Policy, tell us and we will act on it.