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Orders & customersAnswer messages from your contact form

Messages from your shop’s contact form, and newsletter sign-ups, arrive in Enquiries.

  • 4 steps
  • 0:31 video
  • Store admin → Store → Enquiries
  • Everyday

Jump to a step

The video has no sound: the captions on screen explain each step, and every step is written out below with a picture.

  1. 1

    Open Enquiries

    Open Enquiries under Store. The cards New, Read, Replied and Closed count the messages and filter the list.

    Step 1: Open Enquiries
  2. 2

    Open a message

    Click a message to read it. Opening it marks it Read.

    Step 2: Open a message
  3. 3

    Reply and mark it

    Reply by email opens your email program with the answer started, and marks the message Replied. When there is only a phone number, Call back dials it.

    Close files it away when it is dealt with.

    Step 3: Reply and mark it
  4. 4

    Newsletter subscribers

    The Subscribers card lists everyone who signed up for your newsletter. Export CSV downloads them for your email tool.

    Step 4: Newsletter subscribers
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See your customers and their orders

Find any customer in CloudMart24, see everything about them on one page — orders, payments, what they buy, reviews, returns — and download the list.

4 stepsEveryday